Question 1

What is Chema?

Accepted Answer

Chema is a community-powered fundraising platform rooted in African tradition. It allows individuals, families, and organisations to raise funds for funerals, medical bills, education, community projects, and more — using payment methods your community already trusts.

Question 2

How do I create a fundraiser?

Accepted Answer

Creating a fundraiser is simple. Click 'Start Your Fundraiser', choose a category, add your story and goal amount, upload a cover image, and publish. Your fundraiser will be live and shareable in minutes.

Question 3

Do I need an account to donate?

Accepted Answer

No account is needed to donate. Anyone with the fundraiser link can contribute directly. However, creating an account lets you manage your own fundraisers and track your donations.

Question 4

What payment methods are supported?

Accepted Answer

We support EcoCash, OneMoney, InnBucks, Mukuru, Omari, M-Pesa, Visa, Mastercard, and PayPal — covering both mobile money and international card payments so your community can give no matter where they are.

Question 5

How long does it take to receive my funds?

Accepted Answer

Once your withdrawal request is approved, funds are typically transferred within 24 hours to your mobile wallet or bank account. Processing times may vary slightly depending on your chosen payment method.

Question 6

What fees does Chema charge?

Accepted Answer

Chema charges a small platform fee on each donation to keep the service running. 100% of your goal amount is shown transparently to donors, and the fee breakdown is visible before you publish your fundraiser.

Question 7

Can I donate in a different currency?

Accepted Answer

Yes. We support USD and ZWL for mobile and card payments. PayPal transactions are processed in USD. Currency conversion is handled automatically where applicable.

Question 8

Is my personal information safe?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest. We never store your full card details — payments are processed securely through PayPal and Paynow, which are PCI-DSS compliant gateways.

Question 9

Can I donate anonymously?

Accepted Answer

Yes. When making a donation, simply tick the 'Donate anonymously' option. Your name will not appear on the fundraiser's donor list, though your donation will still be counted toward the goal.

Question 10

Who can see my fundraiser?

Accepted Answer

Published fundraisers are publicly accessible to anyone with the link. Draft fundraisers are only visible to you. You can pause or close your fundraiser at any time from your admin dashboard.

Question 11

Can I edit my fundraiser after publishing?

Accepted Answer

Yes. You can update your title, description, cover image, and goal amount from your fundraiser dashboard at any time. Changes are reflected immediately on your public fundraiser page.

Question 12

How do I share my fundraiser?

Accepted Answer

Every fundraiser has a unique shareable link. You can copy it directly from your fundraiser page and share it via WhatsApp, Facebook, email, or any other channel to reach your community.

Question 13

What happens when my goal is reached?

Accepted Answer

When your fundraiser reaches its goal, it is marked as 'Goal Reached'. You can still receive donations beyond the goal — simply keep it active. You can withdraw funds at any point during or after the campaign.

Frequently asked
questions

Getting Started

Payments & Withdrawals

Privacy & Security

Managing Your Fundraiser

Join the Chema family today